Holiday care ITAKA Representatives
During your summer holiday with ITAKA,your comfort is ensured by:
approx.150
representatives
representatives
in
approx.45
destinations
destinations
During your holiday, our representative:
Greets you upon arrival
Provides information about the country and the hotel where you stay
Meets with you at the scheduled time (during the welcome meeting and office hours at the hotel)
Assists you in case of any problems
Can be contacted by phone, SMS, or via the ITAKA App
Offers local excursions
Makes the transfer time from the hotel to the airport available
You will receive the contact details of your representative upon arrival. You can also find them in the ITAKA mobile app.
ITAKA Travel Expert 24/7
In some countries offered by ITAKA, there is no local representative on site. However, your comfort is taken care of 24/7 by the Polish-speaking ITAKA Travel Expert 24/7.
You can contact the ITAKA Travel Expert 24/7 hotline:- by phone
- via chat in the ITAKA mobile app
- by email
Local excursions
At the airport in your destination country, an ITAKA SMART partner representative will meet you and, after welcoming you, direct you to your transfer (bus, minibus, or car) to the hotel where you will spend your holiday.
- The waiting time for the transfer may be up to approximately 1 hour.
- The transfer takes tourists to a maximum of 5 hotels.
- Upon arrival at the hotel, the driver announces the hotel name and assists with unloading your luggage.
- Information about the return transfer from the hotel to the airport will be available in the welcome letter, which we will provide to you in the Customer Zone before the start of your trip.
